Things You Didn’t Know About Creating an Amazing Customer Experience.

Clients are the lifeblood of all businesses. Everything in your business revolves around the client. You market to the client, and you serve the client, then you’re paid by the client. That means you have to keep the client happy, or you’ll quickly find yourself out of business! 

Providing excellent service is a great way to have client retention. But, keeping your clients happy and willing to pay you isn’t the only thing that should hold your focus. What about educating your clients, getting to know your clients, and most importantly, protecting them and YOUR BUSINESS? There is a lot more that goes into client onboarding than what meets the eye. There are contracts to form and understand, policies and procedures to deliver, relationships to develop, and you need to master processes. You are responsible for the life of their beloved pets while they are away. You are responsible for keys you will be using to enter their homes and need a secure key-handling method. You are responsible for making sure your clients are legally protected as well as YOURSELF. Without these crucial steps, you may be setting yourself up for lots of misunderstandings, poor organization, unhappy clients, and potentially some expensive court battles.

Unfortunately, when you are first starting your pet sitting business, the process of putting these orders in place is not always easy. You are probably wondering where even to start. What are meet and greets? Why do I need to do them, and how are they performed? Sure, I will need to collect keys to my client’s home, but how do I manage those keys, keep them secure, and disburse them amongst my employees? On top of all that, I know I need to have my clients fill out paperwork, but WHAT DOES THAT PAPERWORK CONTAIN? What kind of contracts do I need, and how do I build them out?

There is so much to wrap your head around. Each of these parts of the client onboarding process is equally important and necessary, but you’re probably overwhelmed and confused if you’re new to this. Don’t worry; I was too. 

That was precisely the position I was in when I started my pet sitting business. Sure, I knew I needed to have systems like these in place, but figuring out exactly what they were and how to do them was a struggle for me. It was all new to me, and I knew it was a critical part of successfully onboarding clients. It was SO stressful.

I spent countless hours researching the best options so that I could create a great customer experience. It was hard. It was time-consuming. There were no straightforward answers, and I had to piece it all together myself. 

Once I locked in the perfect systems, it made all of the difference for my pet sitting business. Not only did I have more confidence in my company, but so did my clients. They knew they could feel secure in their decision to use my services. The whole process was straightforward and to the point. There was no confusion on either end. Onboarding new clients had become easy! My hard work led to a quality experience and loyal customers who keep coming back for more.

I have done everything I can to dial these pet sitting client onboarding steps down to absolute perfection. And starting today, I want to share my knowledge with you and your business. Introducing…The PetBrainy “Pet Business Client Onboarding” course.

I put together a Client Onboarding process that WORKS. This course gives you everything you need to get started. No more struggling to find templates for service agreements, policies and procedures, key-handling agreements, client information, and release forms. No more wondering what in the heck any of those documents even mean, let alone how to make them work for your business! No more panicking about client meet and greets or how you will keep your client’s property safe and protected. I have done all of that complex and stressful work for you! This fantastic and proven client onboarding process and the documents within it are only waiting for your unique details. The best part is, it is all ready for you to use for your pet sitting business TODAY!!!